FAQ

• Click here to complete our mockup request form. One of our sales representatives will promptly reach out to you. You can also call our sales team directly at 954-800-0619 from 9 AM – 5 PM EST Monday – Friday.
• Please have logos and relevant artwork ready to attach when filling out the form.
• It generally takes 1-2 days to receive a mockup back; the more detailed you can be in the form, the better.

• Once you finalize the design, your account executive will email you an order approval link. This will require order approval, including art and sizing approval.
• When the order is approved and paid, your delivery lead-time begins.

• Custom Tents, Table Covers, Flags, Banners, Displays – No minimum required.
• Please reach out to our sales team with special requests or bulk discounts.

• Typically production time is between 5-10 Business Days
• Production time can vary slightly depending on timing and availability.

• Pre-payment is required to begin production on all orders. 
• We accept purchase orders from schools, government agencies, and business that have been authorized through our credit application process.
• We accept VISA, Mastercard, Discover, American Express, and Paypal upon request.

• Once you have approved your order and it goes into live production, it cannot be adjusted or cancelled.
• Additions or changes must be managed as a new separate order.

• Samples can be made available under special circumstances and must be a part of a confirmed order. Requests for samples are subject to manager approval and cost will be determined at the time of the request.

• We have an extensive offering of our custom “Spot” colors that are made available. We prefer to use these colors because the print the best and most vibrant.
• Click Here for a link to our color chart.
• If you are requesting a Pantone color match, we can accommodate in most circumstances but  additional fees may be required.
• Please notify your graphic artist and sales representative if you require color matching services.

• No, Our tent covers are designed to fit our specific frames. While they may be compatible with certain other frame models available on the market, we cannot guarantee a universal fit. To determine if our covers will fit your existing frame, please consult with your sales representative. They can provide guidance on compatibility.

• Depending on the product, we may offer different or multiple fabric options. Please reach out to your sales representative for these options if available.

We’ve chosen to maintain our own brand identity and ensure consistent quality by offering our products exclusively under our own label. This allows us to guarantee that customers receive the high standards we’re known for.

• We utilize both FedEx and UPS shipping options to offer flexibility so that we can get them on the quickest route to you!

• If you discover a manufacturing error, it’s crucial to notify your sales representative within 7 days of receiving your product. This allows us to investigate and resolve the issue efficiently. Customer satisfaction is our priority, and we’ll take immediate steps to correct any errors.

• We operate on a first-come, first-serve basis on the production line. That said, if you have a special request, let your sales representative know and we will do our best to accommodate your needs if possible. Rush fees will be applied.