FAQ

• Click here to complete our mockup request form. One of our sales representatives will promptly reach out to you. You can also call our sales team directly at 954-800-0619 from 9 AM – 5 PM EST Monday – Friday.
• Please have logos and relevant artwork ready to attach when filling out the form.
• It generally takes 1-2 days to receive a mockup back; the more detailed you can be in the form, the better.

• Once you finalize the design, your account executive will email you an order approval link. This will require order approval, including art and sizing approval.
• When the order is approved and paid, your delivery lead-time begins.

• Custom Tents, Table Covers, Flags, Banners, Displays – No minimum required.
• Please reach out to our sales team with special requests or bulk discounts.

• Typically production time is between 2-4 weeks.
• Production time can vary slightly depending on timing and availability.

• Pre-payment is required to begin production on all orders.
• If your order total is under $3,000 we require full payment. If your total is above the $3,000 threshold, then we require a minimum 50% deposit to begin production with the balance due at shipping.
• We accept purchase orders from schools, government agencies, and business that have been authorized through our credit application process.
• We accept VISA, Mastercard, Discover, American Express, and Paypal upon request.

• Once you have approved your order and it goes into live production, it cannot be adjusted or cancelled.
• Additions or changes must be managed as a new separate order.

• Samples can be made available under special circumstances and must be a part of a confirmed order. Requests for samples are subject to manager approval and cost will be determined at the time of the request.

• We have an extensive offering of our custom “Spot” colors that are made available. We prefer to use these colors because the print the best and most vibrant.
• Click Here for a link to our color chart.
• If you are requesting a Pantone color match, we can accommodate in most circumstances but  additional fees may be required.
• Please notify your graphic artist and sales representative if you require color matching services.

• No, We cannot guarantee that our tent covers will fit on a frame that we do not provide. However, there are several frame models in the marketplace that our covers will fit on. Please consult your sales Rep to determine a proper fit for your frame

• Depending on the product, we may offer different or multiple fabric options. Please reach out to your sales representative for these options if available.

No, We are proud of our products and want to make sure that our customers know that they are purchasing high-quality products from a reputable company 

• We utilize both FedEx and UPS shipping options to offer flexibility so that we can get them on the quickest route to you!

• Reach out to your sales representative right away! Our primary goal is customer satisfaction and we will work to resolve the issue right away for you.

• We operate on a first-come, first-serve basis on the production line. That said, if you have a special request, let your sales representative know and we will do our best to accommodate your needs if possible. Rush fees will be applied.