Warranty & Returns
At Custom Tent Covers, every product is custom-made to order with your artwork, colors, and specifications. We stand behind the quality of our materials and craftsmanship and want you to be confident in your order.
Our Workmanship Guarantee
We warrant that your product will be manufactured free from defects in materials and printing workmanship and will match the artwork and sizing you approved at checkout. Because our products are printed and built to order, this guarantee covers manufacturing quality — not normal wear, weather damage, improper setup, or misuse.
Manufacturing Errors
If your order arrives with a manufacturing error — such as incorrect printing, colors, or sizing that differs from your approved proof — notify your sales representative within 7 days of delivery. Please include your order number and photos of the issue. We will investigate promptly and, if the error is on our end, reprint or repair the item at no cost to you.
Returns, Changes & Cancellations
Because each item is custom-made, we cannot accept returns, exchanges, or cancellations once an order has entered live production. Any additions or changes after that point must be placed as a separate order. Please review your proof carefully before approving — your approval confirms the artwork, colors, and sizing.
Shipping
UPS is our primary carrier, and some orders ship via FedEx or USPS. Once your package is in the carrier’s possession, delivery timing is outside our control, and we are not responsible for carrier delays or packages lost or damaged in transit. If a package arrives damaged, save all packaging and contact us right away so we can help you file a carrier claim.
How to Make a Claim
Email your sales representative or contact us at 954-800-0619, 9 AM–5 PM EST, Monday–Friday, with your order number and photos. We’ll respond quickly — customer satisfaction is our priority.
